Refund Policy - Tiitoune Art La Réunion 974

🔄 Refund Policy

Tiitoune Art La Réunion 974 - Your satisfaction, our priority

We want you to have a satisfying shopping experience. If you are not completely satisfied with your order, we offer you the option to return your item within 30 days of receipt.

⚠️ Important: After this period, we will unfortunately not be able to accept returns, refunds or exchanges.

📋 Return Conditions

To be eligible for a return, your item must be:

✅ Unused
In the same condition as when received
📦 Original packaging
With all tags and accessories

❌ Non-Returnable Items

Some products cannot be returned for health reasons:

  • Perishable products (food, flowers, etc.)
  • Products for intimate or sanitary use
  • Dangerous or flammable items
  • Gift cards
  • Downloadable software
  • Certain health and personal care products

📞 Return Procedure

1

Proof of purchase

You must provide us with a valid receipt or proof of purchase to initiate a return.

2

Prior contact

Do not return the item directly. Contact us first for return instructions.

💰 Refunds

🔍 Inspection

Once your return is received, we will inspect it and notify you by email of approval or rejection.

✅ Approval

If approved, the refund will be applied to your original payment method within 7 business days .

⚠️ Partial Refund

In certain cases, a partial refund may be granted for:

  • Items showing signs of use
  • Open products (CDs, DVDs, software)
  • Damaged or incomplete items (except due to our error)

⏰ Late Refunds

If you have not received your refund after approval:

  1. Check your bank account
  2. Contact your credit card issuer
  3. Contact your bank
  4. If the problem persists: contact@tiitouneart.re

🎁 Special Cases

Sale Items

Only regular-priced items are eligible. Sale items are non-returnable.

Exchanges

Only if the item is defective or damaged . Contact us at contact@tiitouneart.re

Return of Gifts

Gift credit if sent directly, otherwise refund to donor.

🚚 Shipping Costs

📌 Return costs at your expense (non-refundable)

📌 For items over €75 : tracked service recommended

📌 We do not guarantee receipt without proof of shipment.

📍 Return Address

Tiitoune Art
2 Paved alley, Saint-Jacques block
97400 Saint-Denis, Reunion Island

⏱️ Processing Times

Delivery times may vary depending on your location. Thank you for your patience and understanding.