FAQ
🔍 Find your answer quickly
📦 Shipping & Delivery
How long will it take to receive my order?
We prepare and ship packages every Monday and Tuesday from Saint-Denis (974).
- Reunion : 2-3 working days (Colissimo)
- Mayotte, Mauritius, Indian Ocean : 5-7 working days
- Metropolitan France / EU : 7-15 working days
Where do you deliver and what are the costs?
We deliver to: Reunion, Mayotte, France, Belgium, Comoros, Guadeloupe, Martinique, Mauritius and Senegal.
Fees start at €4.95 , calculated automatically in the shopping cart.
What happens if I'm not at home?
Small packages fit in your mailbox. Otherwise, they are dropped off at the nearest post office; you will receive a collection notice.
💳 Payment & Security
Is your site secure?
Yes! The entire site operates in HTTPS and your payments are processed via Stripe or PayPal , benchmarks in terms of security.
What payment methods are accepted?
Visa, Mastercard, American Express, and PayPal credit cards. We do not offer payment on receipt, checks, or wire transfers.
🎨 Henna & Jagua - Our creations
Is henna 100% natural?
Absolutely. We only use pure henna, without PPD or chemical additives.
→ Discover our natural henna cones
What is the difference between henna and jagua?
Henna colors the skin reddish-brown; jagua (from the Genipa fruit) gives a bluish-black. Both are plant-based and temporary.
How long does the tattoo last?
- Henna : 7-10 days
- Jagua : 10-14 days
The duration varies depending on the area and the care (avoid water for 24 hours, moisturize with coconut oil).
Do you offer custom designs?
Yes! We create personalized floral frames with your messages. Perfect for gifts or decorating your home.
🏪 Pick up on site
Can I pick up my order at the workshop?
Yes! Select Free Pickup at Le Port during checkout. We'll contact you as soon as your order is ready.
📞 Still have questions?
Write to us at contact@tiitouneart.re or DM us on Instagram: @tii_toune.art
🌺 Discover the art of Reunion Island henna
Explore our complete collection of natural temporary tattoo products